Refund policy

Return & Refund Policy — Glassify

At Glassify, every piece is crafted with care and packaged to arrive safely at your door. If something isn’t quite right, we’re here to help. This policy explains how returns, exchanges, and refunds work for our glassware.

30‑Day Return Window

You may request a return within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return, items must be:

  • In original condition — unused, unwashed, and undamaged

  • Returned in the original packaging, including protective inserts

  • Accompanied by proof of purchase

Because our products are made from glass, we cannot accept returns of items that show signs of use, wear, or damage after delivery.

Items That Cannot Be Returned

The following items are not eligible for return:

  • Custom‑engraved or personalised glassware

  • Sale or clearance items

  • Gift cards

  • Items damaged due to misuse, drops, or improper care after delivery

(Glassify does not sell perishable goods, personal care items, or hazardous materials, so these categories do not apply.)

How to Start a Return

To initiate a return, please contact our support team at support@glassify.co.za. All returns must be pre‑approved. Items sent back without approval will not be accepted.

If your return is approved, we will provide:

  • Return instructions

  • A return shipping label (where applicable)

Return shipping costs may be the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.

Damages & Issues

We take great care in packaging glassware, but breakages can happen.

Please inspect your order upon arrival. If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately with photos so we can resolve the issue quickly.

Exchanges

If you’d like to exchange an item, the quickest method is to return the original item and place a new order once the return is approved.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to your original payment method

  • Processing typically takes up to 10 business days

  • Your bank or card provider may require additional time to reflect the refund

If more than 15 business days have passed since your refund was approved, please contact us.

Consumer Protection Act (CPA) Compliance

This policy complies with South Africa’s Consumer Protection Act (CPA).

Customers are entitled to a repair, replacement, or refund if goods are:

  • Defective

  • Not fit for purpose

  • Not as described

Faulty items may be returned within six months for assessment.

7‑Day Cooling‑Off Period (Online Purchases)

Under South African e‑commerce law, customers may cancel an online order within 7 days of receiving it and receive a full refund, provided the item is returned unused and in its original condition.

Need Help?

If you have any questions about returns, refunds, or product care, our support team is ready to assist. Simply email us at support@glassify.co.za or contact up on +27710318734