Shipping Policy — Glassify

At Glassify, every order is carefully packed to ensure your glassware arrives safely and beautifully. This policy explains how shipping works for orders placed through our online store.

🚚 Shipping Partner

We use Bob Go as our trusted shipping and order‑management partner. This allows us to offer reliable delivery, real‑time tracking, and competitive courier rates across South Africa.

🎁 Free Shipping

We offer FREE nationwide shipping on all orders over R999.

💸 Standard Shipping Rates (Orders Under R999)

Shipping rates are calculated at checkout based on your delivery address and the courier options available through Bob Go. Typical rates are:

Final rates may vary slightly depending on your exact location and courier availability.

📦 Processing Times

• Orders are processed within 1–2 business days.

• Orders placed over weekends or public holidays are processed on the next business day.

Because our products are made of glass, we take extra care in packaging to ensure safe delivery.

🚀 Delivery Times

Estimated delivery times once your order has been collected by the courier:

• Major cities: 2–4 business days

• Regional areas: 3–6 business days

• Outlying areas: 5–8 business days

You will receive a tracking link via email or SMS once your order is on its way.

🛑 Delivery Issues

If your parcel arrives damaged, delayed, or appears lost in transit, please contact us immediately. We will work with Bob Go and the courier to resolve the issue as quickly as possible.

🌍 International Shipping

At this time, we only ship within South Africa. International shipping options may be added in the future.

❓ Questions?

If you need help with your order or tracking, our support team is ready to assist. You can email us on support@glassify.co.za or contact us on +27710318734.