Shipping policy
Shipping Policy โ Glassify
At Glassify, every order is carefully packed to ensure your glassware arrives safely and beautifully. This policy explains how shipping works for orders placed through our online store.
๐ Shipping Partner
We use Bob Go as our trusted shipping and orderโmanagement partner. This allows us to offer reliable delivery, realโtime tracking, and competitive courier rates across South Africa.
๐ Free Shipping
We offer FREE nationwide shipping on all orders over R999.
๐ธ Standard Shipping Rates (Orders Under R999)
Shipping rates are calculated at checkout based on your delivery address and the courier options available through Bob Go. Typical rates are:
| Region | Estimated Courier Fee |
|---|---|
| Major Cities (Cape Town, Johannesburg, Pretoria, Durban) | R69 โ R89 |
| Regional Areas | R89 โ R129 |
| Outlying / Remote Areas | R129 โ R169 |
Final rates may vary slightly depending on your exact location and courier availability.
๐ฆ Processing Times
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Orders are processed within 1โ2 business days.
-
Orders placed over weekends or public holidays are processed on the next business day.
Because our products are made of glass, we take extra care in packaging to ensure safe delivery.
๐ Delivery Times
Estimated delivery times once your order has been collected by the courier:
-
Major cities: 2โ4 business days
-
Regional areas: 3โ6 business days
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Outlying areas: 5โ8 business days
You will receive a tracking link via email or SMS once your order is on its way.
๐ Delivery Issues
If your parcel arrives damaged, delayed, or appears lost in transit, please contact us immediately. We will work with Bob Go and the courier to resolve the issue as quickly as possible.
๐ International Shipping
At this time, we only ship within South Africa. International shipping options may be added in the future.
โ Questions?
If you need help with your order or tracking, our support team is ready to assist. You can email us on support@glassify.co.za or contact us on +27710318734.ย